Shipping policy
Thank you for shopping with Chaneke Stationery! We carefully package every order to ensure your stationery arrives safely. Please review our shipping policy below.
Processing Time
Orders are typically processed within [1–3] business days after payment is received.
During product launches, sales, holidays, or other busy periods, processing times may be longer. Any significant delays will be communicated on our website or via email.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.
We offer:
Free shipping on orders over $35.00
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
Standard Shipping: [3–5] business days
Expedited Shipping: [1–2] business days
Please note that delivery estimates are provided by the shipping carrier and cannot be guaranteed.
Order Tracking
If tracking is included with your shipping method, you will receive a confirmation email with tracking information once your order has shipped.
Incorrect Addresses
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
If you notice an error, contact us as soon as possible at chanekestationery@gmail.com. We will do our best to update your order before it ships.
Lost, Delayed, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is their responsibility. However, if your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with you to help resolve the issue.
If international shipping is available, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Returns Due to Failed Delivery
Orders returned to us because they were unclaimed, refused, or addressed incorrectly may be eligible for reshipment after the customer pays the additional shipping cost.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: chanekestationery@gmail.com
Business Hours: 8am-5pm PST
Response Time: We aim to respond within 1–3 business days.